Complaints Process

Customer Complaints

We are committed to our customer charter and providing an exemplary service. If you are not satisfied with any aspect of our service we encourage you to let us know and we will do our best to resolve the matter as quickly as possible.
 

What you can expect from us

At each stage of the process we will acknowledge receipt of your concerns within five working days giving you a named contact point and telephone number for your complaint. We will then strive to provide you with a full response to your complaint within 20 working days.
 

Stage 1

In most cases we would do our upmost to resolve your complaint immediately. So please make our staff aware of your complaint as soon as possible and we will do all we can to quickly resolve it to your satisfaction.
 

Stage 2

If we have not resolved your complaint at stage one you can contact the Chief Fishery Officer by telephone, post or email. Please explain the full details of your complaint, and the Chief Fishery Officer will carry out a thorough investigation into your concerns. Should it be necessary the Chief Fishery Officer will arrange to meet with you to resolve the complaint.
Dr William Wright - Chief IFC Officer Kent & Essex Inshore Fisheries and Conservation Authority Paragon House Albert Street Ramsgate Kent CT11 9HD 01843 585310 will.wright@kentandessex-ifca.gov.uk
 

Stage 3

If we have not resolved your complaint at stage two you can contact: John Lamb - The Chairman Kent & Essex Inshore Fisheries and Conservation Authority Paragon House Albert Street Ramsgate Kent CT11 9HD